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Kc B.

Two weeks ago when I arrived at work, my back right wheel was smoking because of a locked brake caliper.... read more AAA towed my car out to Elliott Tire Auto Service, and, because of unforeseen issues getting my Jetta back out on the road, Jay generously loaned me one of his cars so I was able to travel during the interim. He was communicative about what was going on with my car, and what to expect going forward. I highly recommend Elliott Auto for repairs. They've earned my loyalty. read less  - 5/15/2018

Terry D.

Rockstar mechanic shop. After sixteen years in Richmond I have finally found a good mechanic! (And shop- that's just as... read more important). After I hit a pothole the size of a small swimming pool I damaged my rim and bubbled the tire- it looked really bad. I called the shop and Kit was really helpful with advice. They are close to where I work so I went on down to have them look at it.

I have specialty tires so I was totally floored when Kit called a couple hours later saying he had tracked one down for me- I honestly did not expect the car to be back up for a couple days. They also found and fixed a nail in my rear tire!

Long story short- I went in without an appointment when they were very busy and needing a special tire and they had me out same day. And the price was very fair. I know exactly what those tires cost and I feel like I got a great deal.

Especially after the last experience I had with a different garage, I will say these folks know how to treat their customers. They even gave me a ride back down the street to work. I'll be going there for everything from now on.

Update: I've continued to go to this shop for pretty much everything from oil changes to inspections to various crisises, even though I no longer work in the area. It's worth the drive. I recommend this shop with absolutely no reservations. They do really good work, are super helpful and so nice to deal with. I wish every place was like this - if I detailed every time they've helped me out, taken great care of my car and treated me well, I'd have to write a book. Consistently excellent. read less  - 1/14/2015

Elena A.

I'm not too familiar with cars myself but was recommended by a colleague to use Elliott tire I originally took... read more my car there because my tires had been pretty worn from replacing them myself after I got into an incident with my car. I had hit a curb without seeing it and popped both my right front tire and right back tire. This incident which occurred in February led to me replacing all 4 of my tires (myself). After driving on it for a while afterwards I noticed my tires getting worn extremely fast and needed to take it in to see what else could possibly be the problem. Elliott tire distinguished that there was further damage to the car from hitting that curb underneath the car that I was unaware of at the time. Originally taking the car there the damages seemed to be pretty simple to me and after talking it through with the employees there I realized there was a lot more damage than I intended. Originally got my car back the first time after taking it there and had improved extremely but said I would need future things taken care of on the car but it wasn't immediately necessary. Since I had just paid a pretty high amount to get it running better again I decided to hold off on the future repairs. But the car did seem to need more work done and feeling reluctant to spending more money on the car I thought it could be looked at again.  Upon further thinking I decided to go through with getting the additional help to my car. Going in again for the second time the damages from the incident still needed to be addressed and the price of everything ended up being way over my price range and was kind of stuck wondering what to do. Jay at Elliott tire suggested calling my insurance to see if I can get a claim because I had previously not filed for one before. And also since the incident my family switched insurance companies and wasn't sure that my previous company (which I was using at the time of the incident) was able to do anything. Jay at Elliott tire thought that I should give them a call and explain my situation and see if they could come take a look at the car and then get some feedback and see if there was anything that they could do to possibly help with the payments. After an insurance rep did go out to look at the car I received a call from elliott tire saying that they were covering more than three fourths of the cost for the amount of damage to the car. I would say my experience has been a little bit long just because of getting everything handled with the insurance but overall it was really nice to have that option from elliott tire to call my insurance and see if there was anything that they could possibly do without just going through with the repairs that the car needed. It also helps me in the long run because now I have more money in my pocket. I would definitely recommend Elliott tire they not only helped me fix my car completely but also they're very polite and accommodating and overall seems that they wanted the best for me and my car. read less  - 9/15/2016